Friday, September 14, 2007

Business Matters

Managed care is about managing the entire scope of healthcare services from a business-like perspective. It seeks to bring increased productivity and cost-efficiency to an industry where costs have traditionally been out of control. While hospital administrators must keep a stern eye toward the bottom line, it is important to remember that the contractor who comes in with the lowest bid may not be the best one for the job.
The ability to access knowledge (or data) is what ultimately determines how cost-efficiently any business will function. It doesn't matter whether you are running a hospital's Medical Record Department or a physician's private practice -- if you can't find the information you need, you are wasting valuable time and money.
Few people working in hospital administration understand the linguistic challenges faced by medical transcriptionists. So when people have unrealistic expectations of turnaround time, the transcription process becomes a farce.
  • What if you are constantly being handicapped because the decision makers in your office refuse to provide you with the appropriate tools of your trade?

  • What if the doctors and administrators who oversee a Medical Record Department have absolutely no understanding of what is needed to make that department run smoothly?

  • "I have actually heard people say, ‘I want that 30-minute tape back in 10 minutes,'" groans a veteran transcriptionist.
A little bit of common sense can go a long way toward improving the way people work in health information management-related functions.

[Consciousness Raising Exercise #25]

Next: The Cost Effectiveness of Digital Dictation Systems

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