The major word-processing programs include utilities which allow the user to create a document in one format and store it in another. Occasionally, the release date of one program means that it will not contain the conversion utility required to store (or open) a document in the format of a rival manufacturer's latest release.
Sometimes files created on a Macintosh machine will not open on a Windows-based PC (and vice versa). Check to be sure that the files being created by a transcription agency will open easily into the word processing program installed on your computer.
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