Consciousness Raising Exercise #16

Dr. S is a very nice guy. Everyone who works with him adores him. But Dr. S has two very peculiar habits which are only noticeable to the medical transcriptionists who listen to his dictation:

Although the chart in front of him clearly indicates the patient's age, he always describes his patients as "a 70-ish-year-old man," or a "50-ish-year-old woman."

Although the chart in front of him clearly indicates when the patient arrived in the Emergency Room, Dr. S can't seem to tell time. If the chart indicates that the patient arrived at 2:03 p.m., he might say that it was 4:00 o'clock. If the chart indicates that the patient was checked in at 3:15 p.m., he might say that it was noon.

In 100 words or less, explain the quality assurance issues raised by Dr. S's eccentricities and the steps you would take to resolve the problem: